Policies and Procedures
Card Access Control
Requesting Access Control Systems
These guidelines are applicable to current and future university sites under the operational jurisdiction of San Diego State University. They apply to currently installed card access control systems and to those installed in new construction or as part of any major or minor capital improvement projects.
High-capacity, computerized card access control systems are operated throughout the university. In each system, an electronic or electromechanical device replaces or supplements mechanical key door access. Magnetic card keys (normally credit card style) are used to unlock doors. Access to specific doors by individuals is determined by the department in which the area is located. The system provides entry access to various doors within a building and provides automatic locking and unlocking of specific doors or groups of doors at prearranged times during the day.
Hours of Operation
Mon.-Fri. 9 a.m.-4 p.m., (Closed on Holidays)
Broken keys and damaged access control cards will be replaced, provided you return the broken pieces and/or damaged cards to Key Issue. Complete a new Key Issue Authorization Form, signed by the Dean or department designee. Bring the broken pieces, or damaged card, along with the completed Key Issue Authorization Form, your SDSU Red ID Card, and valid e-mail address to the Key Issue Window, located in the DPS Building. Replacement keys and access control cards must be picked up in person.
Report all lost keys immediately. Lost/stolen key replacement requests must be accompanied by a new Key Issue Authorization Form, signed by the Dean or department-designee.
Students will be charged a lost key fee payable at the Key Issue Service window, by cash, check, or credit card at the time the key is reported lost/stolen, and prior to reissuance of the key. Replacement keys must be picked up in person.
Report all lost keys immediately. Lost/stolen key replacement requests must be accompanied by a new Key Issue Authorization Form signed by the Dean or department-designee.
The SDSU Key Issuance and Control Policy states that "all departments, colleges, divisions and auxiliaries are responsible for fees associated with any keys or key cards, which are not returned, lost or broken and/or their replacement." Consistent with this policy, Public Safety instituted a new lost/replacement key fee which was effective July 1, 2009.
Returning Keys (Drop Box)
The key drop box is located next to the Key Issue Window, located in the Public Safety Building. This service provides a convenient method for returning keys. Keys returned after hours are credited as returned on the following business day. It is your responsibility to determine that your key issue account is cleared of outstanding keys (key issue does not automatically issue receipts). Key Issue does not assume responsibility for keys placed in the key drop box.
Key Drop Box Procedure
“Key Return” envelopes are provided adjacent to the Key Issue window. Fill out envelope information completely (name, Red ID #, E-mail address, phone). Please print clearly. List each key individually. Multiple keys with the same Key ID Number must be listed separately. If returning a Control Access Card, write the number from the card on the Key ID number line.
Remove keys from any key ring and place in envelope along with your Control Access Card. Seal envelope and place in drop box. Incomplete information will delay the crediting of the key(s) to your account. Check back with Key Issue to make sure your account has been credited.
Signature Authorization Form
A new form must be filled out every six months in order for SDSU Police to keep up-to-date with those authorized to sign. The dean of your department or your department’s authorized signer completes the form.
Please read the directions carefully and fill out the information completely.
1. Authorized Signer Information (PLEASE PRINT):
2. Dean or department head: print name and sign
3. Designated authorized signer: print name and sign
4. Send completed form to the Key Issue at Mail Code 4390, or hand deliver to the Key Issue Window, at the Public Safety Building.
Note: Incomplete forms will be returned and keys will be withheld until the signature authorization form is properly filled out.
To obtain a key you must:
Faculty / Staff Notice
Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.
This page last updated May 2, 2013